Return Policy
退貨政策
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ENGLISH VERSION
Return Policy
This Return Policy (“Policy”) applies to all purchases made through the JT Beauti website, mobile application, or related services (“Service”). By placing an order with JT Beauti, you acknowledge that you have read, understood, and agreed to be bound by this Policy.
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1. Right of Return
Subject to the terms and conditions set out herein, JT Beauti grants customers the right to request a return of eligible products within seven (7) days from the date of receipt of the goods.
To be eligible for a return, the product must:
(a) be in the same condition as when delivered;
(b) be unused, unworn, and unwashed;
(c) have all original tags and labels intact;
(d) be returned in its original packaging; and
(e) be accompanied by the original receipt or other valid proof of purchase.
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2. Return Procedure
All return requests must be submitted in advance by email to:
Email: info@grandintltd.com
Returns shall not be accepted without prior written approval from JT Beauti.
If the return request is approved, JT Beauti shall provide instructions and, where applicable, a return shipping label specifying the method and address for return. All approved returns must be sent to:
JT Beauti – Returns Department
Shop 63B, G/F, Site 2, Charming Garden
8 Hoi Ting Street, Mong Kok, Kowloon, Hong Kong
Customers acknowledge that where the return shipment originates outside Hong Kong SAR, international shipping, customs clearance, and logistics processing may require additional time and may be subject to delays beyond the control of JT Beauti.
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3. Inspection and Condition of Returned Goods
All returned goods shall be subject to inspection by JT Beauti. JT Beauti reserves the right, at its sole discretion, to reject any return which does not comply with the conditions set out in this Policy.
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4. Damaged, Defective, or Incorrect Goods
Customers are required to inspect all goods immediately upon receipt. If any goods are defective, damaged, or incorrectly supplied, the customer must notify JT Beauti without undue delay so that appropriate arrangements may be made.
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5. Non-Returnable Goods
For the avoidance of doubt, the following goods are not eligible for return or refund:
(a) perishable goods, including but not limited to food, flowers, or plants;
(b) custom-made or personalised products;
(c) personal care, cosmetic, or beauty products;
(d) hazardous materials, flammable liquids, or gases; and
(e) sale items and gift cards.
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6. Exchanges
JT Beauti does not offer direct product exchanges. Customers wishing to obtain a replacement item shall return the original item in accordance with this Policy (subject to approval) and place a new order separately.
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7. European Union – Statutory Cooling-Off Period
Where goods are shipped to a member state of the European Union, the customer shall be entitled, pursuant to applicable consumer protection laws, to cancel or return the order within three (3) days of receipt, without providing any reason.
All such returns shall remain subject to the condition requirements set out in Clause 1 of this Policy.
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8. Return Shipping Costs
Unless otherwise expressly agreed in writing by JT Beauti, all costs and expenses associated with the return of goods, including shipping, courier charges, customs duties, taxes, and handling fees, shall be borne solely by the customer.
Any original shipping, handling, or customs charges paid at the time of purchase are non-refundable unless required by applicable law.
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9. Risk of Return Shipment
All risks associated with the return shipment of goods, including loss, theft, damage, delay, or misdelivery, shall be borne solely by the customer until the goods are received and accepted by JT Beauti.
JT Beauti shall not be responsible for any returned goods that are lost, damaged, or delayed in transit. Customers are strongly advised to use a trackable and insured shipping method.
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10. No Refund in Case of Customs Seizure or Regulatory Rejection
If any returned goods are seized, detained, destroyed, rejected, or otherwise prevented from delivery by any customs authority, governmental body, or regulatory authority in any jurisdiction, no refund shall be issued under any circumstances.
Compliance with all import, export, and customs regulations shall be solely the customer’s responsibility.
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11. Return Shipping Fee Deduction
Where JT Beauti agrees to arrange or bear any part of the return shipping or handling costs, JT Beauti reserves the right to deduct such costs from the refund amount.
The refund amount shall be limited to the net product price actually paid, after deduction of all shipping, handling, customs, tax, or logistics-related costs.
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繁體中文版本
退貨政策
本《退貨政策》適用於所有透過 JT Beauti 網站、流動應用程式或相關服務（「本服務」）所作出的購買。當你向 JT Beauti 下單，即表示你已閱讀、理解並同意受本政策約束。
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1. 退貨權利
在符合本政策所列條款及條件的情況下，JT Beauti 允許顧客於收貨日起七（7）日內就符合資格的產品提出退貨申請。
所有退回產品必須符合以下條件：
(a) 狀態須與交付時相同；
(b) 未經使用、未穿著、未清洗；
(c) 所有原有標籤及吊牌完整無缺；
(d) 必須以原包裝退回；及
(e) 必須附上原始收據或其他有效購買證明。
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2. 退貨程序
所有退貨申請必須預先以電郵方式提交至：
電郵：info@grandintltd.com
未經 JT Beauti 事先書面批准，恕不接受任何退貨。
如退貨申請獲批，JT Beauti 將提供退貨指示。所有獲批退貨必須寄回：
JT Beauti — 退貨部
香港九龍旺角海庭道8號
富榮花園第二期地下63B號舖
如退貨來自香港以外地區，國際運送及清關可能需額外時間，並可能出現非 JT Beauti 所能控制之延誤。
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3. 退回貨品之檢查
所有退回貨品均須經 JT Beauti 檢查。JT Beauti 保留全權酌情權拒絕任何不符合本政策的退貨。
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4. 損壞、有缺陷或錯誤貨品
顧客須於收貨後立即檢查貨品。如發現任何缺陷、損壞或錯誤寄送，必須盡快通知 JT Beauti 作出安排。
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5. 不設退貨之貨品
以下貨品一概不設退貨或退款：
(a) 易腐壞貨品（包括食品、花卉、植物）；
(b) 訂製或個人化產品；
(c) 個人護理、美容或化妝品類產品；
(d) 危險品、易燃液體或氣體；
(e) 特價貨品及禮品卡。
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6. 更換
JT Beauti 不提供直接換貨服務。顧客須先按本政策退回原有貨品，並另行重新下單購買。
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7. 歐盟法定冷靜期
如貨品寄往歐盟成員國，顧客可依法於收貨後三（3）日內取消或退回訂單。惟仍須符合本政策第1條之退貨條件。
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8. 退貨運費
除非另有書面同意，所有退貨相關費用（包括運費、清關費、稅項及手續費）概由顧客自行承擔。
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9. 退貨運送風險
退貨運送途中之所有風險概由顧客自行承擔。JT Beauti 不會就遺失、損壞或延誤之退貨負責。
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10. 海關扣押不設退款
如貨品被任何政府或監管機構扣押、沒收、銷毀或拒收，將不設任何退款。
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11. 費用扣除
如 JT Beauti 安排任何退貨物流，相關費用可於退款中扣除。退款上限為實際支付之產品淨價。
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